Privacy Policy

Introduction

Welcome to Blakes Logs (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or make a purchase or enquiry.

Information We Collect

We may collect and process the following types of information:

Personal details: Name, address, email address, and phone number.

Order information: Delivery address, payment details (processed securely via third-party payment providers), and order history.

Website usage data: Information such as IP address, browser type, and pages visited (collected via cookies and analytics tools).

Contact form data: Any information you submit through forms or email enquiries.

How We Use Your Information

We use your data to:

  • Process and deliver your firewood orders.

  • Respond to your enquiries or service requests.

  • Improve our website and customer experience.

  • Send order confirmations and updates.

  • Comply with legal obligations or resolve disputes.

We do not sell or rent your personal data to any third party.

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings, but some features of the site may not function properly.

Data Storage and Security

Your personal data is stored securely on password-protected systems. We take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your information.

Payment transactions are processed securely by our payment provider (e.g. Stripe, PayPal, or Squarespace Payments). We do not store or have access to your full payment card details.

Sharing Your Information

We only share your information with trusted third parties when necessary to fulfil our services, such as:

  • Delivery partners who handle your firewood orders.

  • Website hosting and analytics providers who support our online operations.

  • Legal authorities when required to comply with applicable laws.

All third parties are required to keep your information safe and use it only for the purpose it was shared.

Your Data Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Object to or restrict certain types of processing.

  • Withdraw consent (where processing is based on consent).

To exercise these rights, please contact us at: info@blakeslogs.co.uk

Data Retention

We retain your information only for as long as necessary to fulfil the purposes outlined above, or as required by law (for example, for accounting or tax purposes).

Links to Other Websites

Our website may include links to third-party sites (e.g. social media platforms). We are not responsible for the privacy practices of these websites, so we encourage you to review their policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are made indicates your acceptance of the new terms.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:


Email: info@blakeslogs.co.uk
Phone: 01787228341
Location: Essex & Suffolk, United Kingdom